Professional Summary
Results-driven IT Leader and Executive Support Supervisor with over 20 years of experience directing enterprise infrastructure, endpoint security, and white-glove technology operations. Proven expertise in aligning IT frameworks with regulatory standards (ISO, PCI DSS) and scaling cloud and hybrid environments. Leveraging advanced training in Artificial Intelligence & Machine Learning from the Asian Institute of Management to drive operational efficiency, data-driven automation, and risk-adjusted growth.
Professional Experience
Aboitiz Power Corporation — Executive IT Support Supervisor
July 2026 - Present
- Serve as the subject matter expert for End User Computing (EUC) Executive Support Services, ensuring reliable and secure technology support delivery for executive users and critical stakeholders.
- Administer Google Workspace and Microsoft 365 environments for executive accounts, overseeing user provisioning, Google Drive storage, security compliance, license administration, and risk assessment.
- Perform JumpCloud System Administration alongside ManageEngine Endpoint Central to manage endpoint configurations, monitor asset health, and deploy third-party software patches and updates.
- Diagnose and resolve complex software, hardware, and endpoint issues while acting as the primary technical escalation point for critical user concerns.
- Lead investigation and root-cause analysis (RCA) for executive-related IT incidents and vulnerabilities, participating actively in disaster recovery and business continuity initiatives.
- Support IT project implementations, executing User Acceptance Testing (UAT) and coordinating application rollouts.
- Monitor vendor service delivery and contract compliance, providing input during Contract Performance Reviews and supporting the request-to-pay process.
Independent IT Consultant / Advisor — Freelance / NDA Client Portfolio
Feb 2026 – July 2026
- Provided specialized IT consulting services to corporate clients, evaluating network topologies, endpoint security postures, and system migration strategies.
- Designed custom operational workflows and security policies aligned with industry compliance and risk management frameworks.
FCI Software Technologies Inc — IT Admin Manager (Madrigal Alabang, Muntinlupa City)
May 2019 – Jan 2026
- Oversaw all aspects of IT department operations including IT infrastructure, communications (LAN, WAN, email), database, backup recovery, and regulatory compliance.
- Administered organization's Microsoft Azure, Google Workspace, Slack, and Meraki networks, maintaining 99.9% uptime.
- Enhanced corporate security posture by implementing Google Cloud Directory Sync / GCPW and enforcing multi-factor authentication (MFA).
- Pioneered an innovative policy granting employees full ownership of company laptops after 3 years.
Mynt (Globe Fintech Innovations, Inc.) — Information Security Group – Governance & Architecture Manager (Taguig City)
Oct 2018 – Feb 2019
- Supported the completion of the annual PCI DSS Report on Compliance (RoC) and assisted in implementing ISO security frameworks.
- Evaluated and recommended Firewall monitoring tools, Network Access Control (NAC), and Mobile Device Management (MDM) solutions.
Global Payment Processing Centre Inc. — System Administrator Engineer 1, Governance Technology (Mandaluyong City)
Aug 2011 – Apr 2018
- Implemented vulnerability and patch management lifecycles using IBM Endpoint Manager, maintaining a 99% compliance rate.
- Managed EMC Celerra storage, File Servers, DNS/DHCP, Active Directory domain, and Exchange user accounts.
- Passed external PCI DSS audits with high commendations.
BTAM Advanced Operations & Maintenance — IT Specialist II / System Administrator (Jeddah, Saudi Arabia)
Apr 2010 – Apr 2011
- Designed and deployed multi-site Cisco WAN/LAN infrastructure connecting Jeddah and Riyadh nodes for the Ministry of Interior (MOI).
- Administered Cisco CUCM 6.1, Voice Gateways, Milestone CCTV, and building management security systems.
SPi Global Solutions — System Administrator / Telecoms & Network Engineer / Technical Support
Mar 2001 – Apr 2010
- Provided 2nd-level voice/data infrastructure support across headquarters and 4 offshore sites, managing 250+ Mac and 12,000+ Windows endpoints utilizing WSUS and early SCCM/SMS deployments for software distribution and patch updates.
- Led Novell Netware 4.x to 6.5 migration, executed SOX compliance remediations, and integrated Asterisk IPPBX with Nortel/CUCM.
- Awarded "Plaque of Recognition" (2003 & 2007) for exceptional performance and technical cross-border training delivery.
Early Career Experience
1998 – 2000
- Computer Technician | First Ridge Conglomerate (May 2000 – Nov 2000)
- System Administrator / Instructor | Informatics Computer Institute (Sep 1999 – Apr 2000)
- End-User Support Engineer | READ-RITE Philippines (Apr 1998 – May 1999)